And what a beautiful store it is!
While I don’t regularly use any Kiehl’s products myself, I have always admired the company’s history, ethos and customer service. I love the simple yet still visually appealing packaging, and when I have visited stores, found their customer service to be fantastic. A thorough explanation of a product and a few sachets to test with have always been the norm for any store I have visited – something I really appreciate in good customer service.
It’s suffice to say I had high hopes for my visit to the Kiehl’s flagship store on 3rd Avenue in the East Village of Manhattan. It was the original Kiehl’s store and pays homage to the history of a apothecary store turned beauty mega-brand that’s been tending to ailments of all kinds since 1851.
The store, on historical ‘Pear Tree Corner’ has two entrances; one is a more modern and grand entrance, the other, a smaller ‘original’ entrance to the store, complete with vintage bottles of potions and lotions stacked in wooden boxed shelves. It was fascinating to read the labels!
Upon entering the doorway, you are greeted with a mini Kiehl’s ‘museum’ – a time-line that shares the incredible Kiehl’s story; complete with original artifacts of the time, new products launches and historical events. You really get a sense for Kiehl’s ingrained place in New York City history and community. The company even survived the stock market crash of 1929 – now that’s love!
The store itself is everything a beauty-nut like myself could dream of; products stacked high to the ceiling, vases filled with lip balms, white lab-coated assistants floating around with exactly the right amount of presence. The grand chandeliers hanging from the ceiling help give a great glowing light that really accentuates the wooden surroundings and adds to a definite homely vibe thanks to a wall of ‘Kiehl’s babies’ baby photos and other knick-knacks placed around the store.
After all the browsing and sampling, I was good to go. The waves in my hair had been refreshed, my arms and shoulders SPF-ed, and my neck and hands on the way to being wrinkle free. It really was product overload. So much to absorb, both visually and physically through the skin!
Luckily there was also a cafe bar in the store, with coffee, fresh milk and cookies to quell any pangs of thirst or hunger worked up while shopping.
Every product you could dream of AND an ice cream sandwich? I’m in heaven!
Have you been to the Kiehl’s flagship?
What did you think?
Would you put this on your NYC things to see list?